Terms and Conditions
1. Any contract for hire of a property shall be between you the hirer and the holiday home owner. When you book a property you enter into a contract with the Owner of that property.
2. The contract of hire only becomes effective once the Owner has received full and final payment and has sent written confirmation to the hirer. Bookings cannot be accepted for persons under 18 years of age.
3. Terms stated are per week unless otherwise indicated and are inclusive of VAT where applicable. Hire terms shall be guaranteed on final confirmation of the booking unless there are changes in the rate of VAT.
4. A deposit of 30% and a booking fee is required to reserve the property. The balance of the cost of the holiday must be paid not later than 8 weeks before the start of your holiday. Pre authorization of credit or debit cards may be used for the balance payment. If the full balance is not paid on time the owner reserves the right to cancel the holiday booking, in which case it shall be entitled to damages and any other costs that it suffers under general principles of English contract law. If the sum is less than or equal to the deposit the owner shall retain the sum owing to it and return any balance as applicable.
5. No charge is made for cheques, bank transfers or debit card payments. If you pay by credit card you will incur a charge of 2.56% including VAT for each payment made this way, to recover the credit card company’s charge. Bookings if made less than 8 weeks before the start of the holiday must be paid in full at the time of booking.
6. The Owner reserves the right to refuse any booking.
7. The Owner reserves the right to cancel or alter arrangements made for you whether before or during the relevant visit (a) in any circumstance which arises from or is attributable to acts, events, omissions or accidents beyond the reasonable control of the owner or (b) where in the reasonable opinion of the owner it is necessary to perform or complete essential remedial or refurbishment works.
8. If a booking has to be cancelled by the owner, the Owner will return to the hirer the relevant proportion of the money paid by the hirer to the owner in respect of the Accommodation and will not otherwise be liable for any loss caused by cancellation or alteration if it arises out of circumstances beyond its control.
9. Unless otherwise stated in writing, the holiday price will include all charges for water, gas, electricity, or oil. Hirers must comply with the instructions found in the accommodation regarding the appropriate fuel for use on open fires or stoves. Any damage caused by using inappropriate fuel will be charged to you.
10. The number of persons using the property shall not exceed the number stated in the advertising information without prior arrangement with the owner who reserve the right to make additional charges. The Owners reserve the right to refuse admittance if this condition is not observed. The Owners reserve the right to refuse or cancel any bookings from parties that may in their opinion (and at their sole discretion) be unsuitable for the property concerned. If the hirer wishes to hold any function or celebrations exceeding this limit it must first obtain the written permission. If permission is granted, an additional charge may be levied.
11. The Accommodation shall be for family use only, not for youth groups or other groups or student parties. Sleeping in tents or motor vehicles adjacent to the Accommodation is not permitted.
12. The Booking conditions are personal to the hirer. The hirer must not use the Accommodation except for the purpose of a holiday by the hirer and their party during the Holiday Period, and not for any other purpose or longer period.
13. The Owner reserves the right to ask the hirer and his or her party to leave the property (without compensation being payable to the Visitor or any member of his or her party) if this is deemed necessary by the owner where if there is a serious breach by the Hirer of the Booking conditions, or their behaviour is such as to endanger the safety of others. If any complaints are made of anti-social behaviour or unreasonable breakages or damage occurs or smoking restrictions are not observed the owner shall give the hirer an opportunity to rectify the breach and failure to do so shall entitle the owner to terminate the agreement.
14. A representative of the Owner may be allowed access to the property at any reasonable time during occupancy.
15. Where a pet is booked into a property it is the hirers responsibility to ensure it is not permitted on any furniture or beds. The Owner reserves the right to make an extra cleaning charge if necessary as a result of accommodating a pet. Under no circumstances must a dog be left alone inside a house at any time. You, as pet owner will be responsible for removing any evidence left by your pet. Please show consideration for guests visiting after you have gone home and bear in mind that some popular beaches do not permit dogs during the summer months.
16. In addition to the cost of your holiday, the Owner may require a refundable security deposit which may be used to cover the cost of breakages or extra cleaning if required. If required, the hirer will provide debit or credit card details and pre-authorization for the payment of the security deposit which will be taken approximately 1 week before arrival. Should, in the event of a claim, the pre-authorised card expire and/or funds become unavailable, you will be required to pay the amount due using an alternative card or method. It is the hirer’s responsibility to ensure that the accommodation, furniture, fixtures, fittings and effects are left in the same state of cleanliness and order as was found at the start of the holiday. The Owner reserves the right to make a charge for any extra cleaning necessary as a result of failure to comply. Where a security deposit is held, the Owner will deduct the cost of extra cleaning and/or breakages from this amount and forward the balance to the hirer. The hirer shall be responsible for serious loss or damage which occurs to the property or its contents as a result of their negligence during their occupancy and is also responsible for paying appropriate compensation to the owner. The Visitor must allow the owner or its agents to enter the Accommodation to inspect the state of it, on prior appointment save in emergency when immediate access must be granted.
17. The hirer must not use the Accommodation or allow its use for any dangerous, offensive, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to any neighbours.
18. The hirer and his or her party must comply with any reasonable regulations relating to the Accommodation of which the hirer has written notice. Such regulations may be found in the welcome folder in the Accommodation, typical examples would include any local conditions regarding parking, waste disposal, recycling and so on.
19. Smoking is not permitted in any part of the Accommodation and the hirer and any member of his or her party undertakes not to smoke inside the Accommodation.
20. Except as indicated below, the Owner cannot be held responsible for loss or damage to any belongings, or for injury sustained by the hirer or members of his or her party during their stay at the Accommodation. The Owner excludes liability for loss or damage to any belongings, or for death or injury sustained to the hirer or members of his or her party during their stay at the Accommodation except to the extent that such injury or loss or damage to any belongings is caused by the negligence or default or breach of the Owner of any duty.
21. The hirer shall be liable for and indemnify the Owner against any liabilities, damages, claims, costs, losses (whether direct or indirect and including loss of profits) and expenses incurred or paid by the owner arising from the Hirer’s use or occupation of the Accommodation which arise from any breach by the hirer of his or her obligations under the Agreement or from any negligence or wilful default of the hirer and/or the hirer’s party.
22. Arrival and Departure Times – Adherence to the arrival and departure times forms part of the Booking conditions and any stay that extends over this period will be subject to a charge being made for additional days. Arrival time is as stated in the hirers arrival instructions on the first day of the holiday and Departure time is by 10.00am on the last day of the holiday.
23. The Visitor will be issued with a set of keys to the Accommodation on the first day of thenHoliday Period and the Visitor must return them as per allocated instructions on the last day of the Holiday Period or the date of departure, if earlier. Failure to do so will incur the cost of a replacement set.
24. The use of accommodation and amenities, where offered, such as swimming pools, rowing boats, beach huts, climbing frames, trampolines etc. is entirely at the user’s risk, and no responsibility can be accepted for injury, or loss or damage to user’s or hirer’s personal belongings.
25. Please check all details upon receipt of the deposit or balance confirmation letters to ensure that they are correct as it may not be possible to make changes at a later date. If after your booking has been accepted by us, you require an amendment or re-invoice, the Owner reserves the right to charge an amendment fee.
26. In the event that there is reason to be dissatisfied with the accommodation please contact the Owner immediately so that an investigation can be carried out and remedial action taken as necessary. Under no circumstances will complaints be dealt with if received after the holiday has ended.
27. The Hiring Contract is made on the understanding that the property and its facilities as published will be available for the dates stated. In the unlikely event that a property is not available through events arising outside the control of the Owner, then the owner may be forced to cancel the booking. The Hirer will be advised as early as possible. Where possible, The Hirer will be offered suitable alternative accommodation, which, if not acceptable, will entitle the Hirer to a refund of all monies due. The Hirer will not as a result have any further claims against the Owner. Please note that reservation requests taken via our website are not confirmed bookings until we have contacted you to confirm the reservation and accepted a payment.
29. The Booking Conditions relate to the Holiday Period and are not intended to create the relationship of Landlord and Tenant between the hirer and the Owner. The hirer shall not be entitled to a tenancy, or to any assured shorthold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure. Cancellation Conditions
31. If you have cause to cancel your booking after the 14 calendar day cooling off period has elapsed, please notify the Owner immediately by telephone and then in writing. In this instance, all reservation deposits paid to the owner are non-returnable and the hirer will be liable for the full cost of the holiday if a cancellation occurs UNLESS the booking office is notified as follows:
A: Up to 8 weeks before the start of the holiday. In which case the hirer will forfeit the deposit and booking fee only.
B: Less than 8 weeks before the start of the holiday and it is possible for the Owner to re-let the property. In which case the deposit will be forfeited and the booking fee plus an administration charge of £25 plus VAT. The balance will be returned to the hirer. If the property is not re-let the hirer will forfeit the full cost of the holiday.
C: If the booking was made within 8 weeks of the start of the holiday and it is possible for the owner to re-let the property, an amount equal to the prevailing deposit rate will be forfeited and the booking fee plus an administration charge of £25 plus VAT. The balance will be returned to the hirer. If the property is not re-let the hirer will forfeit the full cost of the holiday. It is recommended that the Hirer is covered by Personal Holiday Insurance. The construction, validity and performance of the Booking Conditions shall be governed by the law of England and Wales, and both parties submit to the non-exclusive jurisdiction of the UK Courts.